Complaints & Feedback
(Customer Care)

We would like to hear from you.Your feedback will assist us to understand and address any concerns you may have.
Please share your thoughts and opinions to help us improve your experience with us.


Important Notice: Temporary Closure of Emirates NBD Jumeirah Branch (JUM)

Dear Valued Customer,

Please be informed that the building of Emirates NBD Securities main office, located in Jumeira 1, al Wasl Road, will be undergoing renovations from 10th May 2018 for 4 months.

We would like also to notify that we will continue assisting in all your brokerage needs at our DFM branch located in Dubai Financial Market trading hall.

Thank you for your understanding, and we assure you of our best service at all the times.

Should you have any query, please call us on 600 52 3434 or send us an email at

Our Contact Numbers

For General Queries / Info:
Customer Care: +971 600 52 3434
Asiyeh Khezri
Assistant Manager - Customer Care

For Trading Services
Contact: +971 600 52 3434



Working Hours
(As per UAE Standard Time)

Customer Care Center
8:00 A.M. to 4:00 P.M.
11:00 AM to 4:00 P.M.

Official working hours during the Holy Month of Ramadan
8:30 AM to 4:00 PM

Trading Hours
10:00 A.M. to 2:00 P.M.

7:00 A.M. to 11:55 P.M.

11:00 A.M. to 4:00 P.M.




Postal Address:
Emirates NBD Securities LLC
P.O.Box. 9409
Dubai, UAE



Our Locations

  Head Office
2nd Floor - Emirates NBD Building,
Next to City Walk, at Al Wasl Road, Jumeirah
Tel:+971 4 331 9111
Fax:+971 4 385 6240
Map view
Trading Office & Customer Care Center Dubai Branch
DFM Trading Hall - Ground Floor
Dubai World Trade Centre
Tel:+971 600 52 3434
Fax:+971 4 331 4979
Map view
Trading Office & Customer Care Center Abu Dhabi Branch
ADX Trading Hall - Ground Floor
Al Ghaith tower, Hamdan Street
Tel:+971 600 52 3434
Fax:+971 2 627 7460
Map view

Management Team - Emirates NBD Securities

Designation Contact Person Office phone
General Manager Moosa Ahmed 009714 - 3319111
Trading Manager Alya Al Qaidoom 009714 - 3567800
Compliance Manager Nahya Daghar 009714 - 3319111
Customer Care Center Manager Rasha Hashim Mohd Alaghbary 009714 - 7038451
GM Executive Secretary Sawsan Kahwaji 009714 - 7038302
Emirates NBD Securities L.L.C. is authorised and regulated by the Securities and Commodities Authority under Licensing Number 604003

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