Complaints & Feedback
(Customer Care)
We would like to hear from you.Your feedback will assist us to understand and address any concerns you may have.
Please share your thoughts and opinions to help us improve your experience with us.
Important Notice: Temporary Closure of Emirates NBD Jumeirah Branch (JUM)
| Dear Valued Customer, Please be informed that the building of Emirates NBD Securities main office, located in Jumeira 1, al Wasl Road, will be undergoing renovations from 10th May 2018 for 4 months. We would like also to notify that we will continue assisting in all your brokerage needs at our DFM branch located in Dubai Financial Market trading hall. Thank you for your understanding, and we assure you of our best service at all the times. Should you have any query, please call us on 600 52 3434 or send us an email at ENBDSCCC@emiratesnbd.com. |
Our Contact Numbers
For General Queries / Info:
Customer Care: +971 600 52 3434
Asiyeh Khezri
Assistant Manager - Customer Care
For Trading Services
Contact: +971 600 52 3434
Working Hours
(As per UAE Standard Time)
Customer Care Center
8:00 A.M. to 4:00 P.M.
Tadawul
11:00 AM to 4:00 P.M.
Official working hours during the Holy Month of Ramadan
8:30 AM to 4:00 PM
Trading Hours
DFM, NASDAQ Dubai & ADX
10:00 A.M. to 2:00 P.M.
DGCX
7:00 A.M. to 11:55 P.M.
TADAWUL
11:00 A.M. to 4:00 P.M.
Address
Postal Address:
Emirates NBD Securities LLC
P.O.Box. 9409
Dubai, UAE
Email:
brokerage@emiratesnbd.com
Our Locations
| Head Office 2nd Floor - Emirates NBD Building, Next to City Walk, at Al Wasl Road, Jumeirah Tel:+971 4 331 9111 Fax:+971 4 385 6240 Map view |
Trading Office & Customer Care Center Dubai Branch DFM Trading Hall - Ground Floor Dubai World Trade Centre Tel:+971 600 52 3434 Fax:+971 4 331 4979 Map view |
Trading Office & Customer Care Center Abu Dhabi Branch ADX Trading Hall - Ground Floor Al Ghaith tower, Hamdan Street Tel:+971 600 52 3434 Fax:+971 2 627 7460 Map view |
Management Team - Emirates NBD Securities
| Designation | Contact Person | Office phone |
|---|---|---|
| General Manager | Moosa Ahmed | 009714 - 3319111 |
| Trading Manager | Alya Al Qaidoom | 009714 - 3567800 |
| Compliance Manager | Nahya Daghar | 009714 - 3319111 |
| Customer Care Center Manager | Rasha Hashim Mohd Alaghbary | 009714 - 7038451 |
| GM Executive Secretary | Sawsan Kahwaji | 009714 - 7038302 |
